Privacy Policy

This Privacy Policy was last modified on November 30, 2022. 

We at Sif Industries, LLC dba The Jill James are strongly committed to protecting your privacy and providing a safe online experience for all of our visitors while offering a high-quality user experience here at www.thejilljames.com (the “Website”). We know that you care about how the information you provide to us is used and shared. We have developed this Privacy Policy to inform you of our policies regarding the collection, use, and disclosure of Information we receive from users of the Website. Sif Industries LLC dba The Jill James (the “Company”) operates the Website. 

This Privacy Policy explains how we collect, use, share, and protect information when you visit or use the Website, and when you otherwise interact with us online.

Our Website Terms & Conditions govern your use of the Website. By using the Website, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website.

Information We Collect

When you visit our Website, we will learn certain information about you. We do so to provide and improve the Website and our services, and to operate our business. 

To the extent required by applicable law, we only collect and process personal data when we have a lawful basis to do so. Depending on the context, these lawful bases may include: your consent, the performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating and improving our business and services.

We may collect and/or receive the following types of information from you:

Information Provided Voluntarily

Personal Information. When you interact with the Website or with us, you may choose to provide personal information such as your name, mailing address, email address, phone number, or other contact details. For example, you may provide this information when you:

  • sign up for newsletters or email lists
  • download resources
  • respond to a survey
  • register for a class, webinar, or event
  • create an account or log in to a portal
  • purchase a product, program, or service
  • contact us with questions or requests

 

We will only request the personal information that is required in order to fulfill our obligations to you, i.e. in order to deliver what you have requested, as well as to comply with any legal obligations that may accompany such an exchange. 

Order & Billing Information. If you place an order through our Website, we track certain information about the products and services you purchase. At checkout, you will also be required to provide additional information needed to process payment such as:

  • payment card or other payment method details
  • expiration date and security code
  • billing address
  • other relevant transaction data

In many cases, this information is processed directly by third-party payment processors or merchant account providers, and we do not receive or store your full payment card details. To the fullest extent possible, we make an effort not to retain payment card information ourselves, except when necessary (for example, when processing a refund, investigating a transaction error, or as otherwise reasonably required).

Third-party vendors who assist us in any of our business functions (including payment processing) act under their own terms, privacy policies, and security practices. We encourage you to review their privacy policies where appropriate.

Information Collected Automatically. In addition to the information described above, we may collect some or all of the following information:

Activity Info (Log Data).

We may collect information automatically from your device and browser when you visit the Website, including:

  • Internet Protocol (“IP”) address
  • operating system and browser type
  • device type and identifiers
  • URLs of pages visited and the date/time of each visit
  • referring website or source (e.g., search engine or social media platform)
  • general location information (e.g., country, city)
  • network type and provider
  • other technical and usage information

 

Use of Cookies. 

Our Website may use cookies and similar technologies (such as pixels, tags, and web beacons) to collect and store certain information about your visit and preferences.

Cookies are small data files placed on your device that can help:

  • recognize your browser or device
  • remember your preferences (such as login credentials or cart items)
  • understand how you use the Website
  • improve performance and user experience
  • support security and fraud prevention
  • enable personalized content and advertising

We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired). You can typically remove or reject cookies using your browser or device settings, but doing so may affect your ability to use certain features of the Website.

If you use a cookie banner or consent manager, the Website may offer additional controls or links to manage your preferences.

Third-Party Analytics.

We use third-party analytics services (such as Google Analytics) to help us understand how visitors use the Website. These services may collect information such as:

  • which pages you visit and how long you stay
  • how you navigate through the Website
  • which links you click
  • general geographic location and device information
  • referring websites or campaigns

These third-party analytic services use cookies and similar technologies to perform their functions. By continuing to use the Website, you consent (where required) to the data collection and use by these analytics providers as described in this Privacy Policy.

For more information about Google Analytics and how to opt out of certain data collection, please visit: https://www.google.com/analytics
You may not be able to use all features of the Website if you opt out of certain services.

Other Third Party Tracking Tools. 

We may also collect or receive information from third parties, such as Facebook, Instagram, LinkedIn, or other social media and advertising platforms, including information about your engagement with our content or ads on those platforms. 

How to Access Your Personal Information 

If you have provided personal, billing or other voluntarily provided information, you may access, review and make changes to it via instructions found on the Website or by emailing us at [email protected].

To manage your receipt of marketing and non-transactional communications, you may unsubscribe by clicking the “unsubscribe” link located on the bottom of any related email from the Company.

Please note:

  • Emails relating to purchases, account access, or other transactional or service-related matters are not considered marketing and you may not be able to opt out of those communications while we are providing services to you.
  • We will endeavor to honor your requests within a reasonable time.
  • It is not always possible to completely remove or modify all information in our databases, especially where we have legal or contractual obligations to retain it.

 

How We Use the Information

We use the information we collect for a variety of purposes, including to:  

  • operate, maintain, and improve the Website, products, and services
  • present content and information through the Website and email
  • process orders, payments, and account access
  • administer programs, memberships, and other offerings
  • respond to your inquiries and provide customer support
  • understand how visitors use the Website and our services
  • send you newsletters, updates, and marketing communications (where permitted by law and your preferences)
  • personalize or display advertisements to you on third-party platforms
  • detect, prevent, and address technical issues, fraud, or security concerns
  • enforce our agreements and comply with legal obligations

 

How We Share the Information

We do not sell your personal information to unrelated third parties for their independent marketing purposes (as that term is commonly understood). We may, however, share information as follows:

  • Service Providers and Vendors. We may share information with contractors, service providers, and other third parties who perform services on our behalf (for example: payment processors, website hosting, email service providers, analytics providers, customer support tools, or advertising platforms). These parties are authorized to use the information only as necessary to provide services to us and as permitted by law.
  • Affiliates, Joint Ventures, and Business Partners. We may share information with current or prospective business partners, affiliates, or joint-venture partners who help us operate our programs, events, or services.
  • Business Transfers. In the event of a merger, sale, financing, restructuring, bankruptcy, or other transfer of some or all of our business or assets, we may share or transfer information as part of that transaction, consistent with applicable law.
  • Debt Collection and Legal Rights. If you owe a debt to the Company and we must take steps to collect that debt, we may share necessary information with attorneys, collection agencies, or courts as needed to enforce our rights.
  • Legal Obligations and Protection. We may disclose information if required to do so by law, regulation, legal process, or government request, or if we believe in good faith that such disclosure is necessary to:
    • protect our rights, property, or safety, or that of our users or others;
    • investigate or prevent fraud or other illegal activity; or
    • enforce our agreements or policies.

 

SMS Messaging Program

We may, via our Website, App, or a third-party service provider, collect your mobile phone number through a voluntary opt-in form or other lawful opt-in mechanisms in order to send you communications via SMS. We will only send SMS messages to you if you have provided your express consent in advance, and participation in our SMS Messaging Program is completely voluntary and not required to use or purchase our Services.

If you opt in to receive SMS messages from us, you consent to receiving informational and marketing messages, which may include notifications about special offers or opportunities, order or account-related messages (including abandoned cart reminders), shipping notifications for physical products, customer-service communications, or other reasonable business-related messages consistent with your consent.

You may opt out of our SMS Messaging Program at any time by replying “STOP” to any message, by following the opt-out instructions provided in the message, or by contacting us at [email protected]  and requesting removal from the program. Opting out will stop future SMS messages from us, except as required to confirm your opt-out.

Message and data rates may apply to any messages sent by us or sent by you to us. You are solely responsible for any such charges, and you should contact your wireless carrier if you have questions about your text or data plan.

Our SMS Messaging Program is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children, and individuals under 18 should not participate in our SMS Messaging Program.

We do not sell or rent your mobile phone number to third parties. We may share your phone number with service providers who assist us in delivering SMS messages, consistent with the uses described in this Privacy Policy. For additional details regarding our SMS practices, please review our SMS Messaging Policy , which is incorporated by reference.

For recipients located in the United States, our SMS communications are intended to comply with the Telephone Consumer Protection Act (TCPA) and applicable state and federal laws. You may withdraw your consent at any time using the opt-out methods described above.

Retargeting / Personalized and Behavioral Ads

We may, either directly or with third-party marketing partners, use information collected from your visit(s) to the Website to deliver personalized advertising content to you on other websites or platforms in the future (“remarketing” or “retargeting”).

Google Analytics:

We may use Google Analytics advertising features (such as Remarketing with Analytics, Demographics and Interests reporting, Segments, or Google Ads integration). This may allow us to:

  • show you ads based on your past visits to the Website
  • better understand the effectiveness of our ads
  • create audiences for our ads

To learn about how Google uses cookies and how you can manage ad settings, visit:

You can also use Google’s Analytics opt-out browser add-on:
https://support.google.com/analytics/answer/181881?hl=en

Facebook Custom Audiences.
We may use Facebook’s Custom Audience feature to deliver ads to people who are on our email list or who have interacted with us online. We may provide personal information (such as email address or phone number) to Facebook so it can determine whether you are a registered user.

To opt out of Facebook Custom Audiences from us, please email [email protected] with:

  • “Facebook Custom Audience Opt-Out” in the subject line, and
  • your name and email address in the body of the email.


Other Advertising Services: We may work with other advertising or retargeting partners that provide similar services. Your choices regarding these services may be managed through:

  • the partner’s own privacy or opt-out tools; and/or
  • your browser or device settings.


Managing Cookies Via Your Browser:

You may be able to change your cookie preferences via your browser settings. Please visit your browser’s help section for assistance with turning on notifications regarding cookies, or disabling cookies through your browser.

Managing Cookies on Your Mobile Device:

You may be able to change your cookie preferences on your mobile device either via your browser settings, or via the settings (preferences) on your device. For additional info, please visit http://www.allaboutcookies.org/mobile/

Use Caution When Sharing Information Online

When you voluntarily share personal information online in places accessible by others (for example, in webinars, group calls, classes, online forums, social media, chat rooms, comments, or emails), that information can be collected, used, or viewed by others. We are not responsible for any unauthorized third-party use of information that you voluntarily share in such contexts. Please use care whenever you disclose information online.

Security of Your Information

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We take reasonable administrative, technical, and organizational measures designed to protect the Personal Information we collect and maintain, and we work with service providers who are expected to do the same.

However, because we rely on third-party vendors and service providers to perform certain functions (such as hosting, payment processing, database management, and website security), we cannot guarantee the absolute security of our systems or databases, nor can we guarantee that information you transmit to us will not be intercepted while being transmitted over the Internet.

You are responsible for using reasonable security measures when communicating with us and when using the Website, including maintaining the confidentiality of any login credentials, using secure networks where possible, and safeguarding your devices.Any information you send to us via email should be considered especially vulnerable, as we cannot control the security of email systems end-to-end.

Children

We are committed to protecting the privacy of children. The Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are under 13, please do not provide any personal information through the Website. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as possible. If you believe a child under 13 has provided personal information to us, please contact us at [email protected].

External Websites

The Website may contain links to third-party websites, services, or resources. We do not control and are not responsible for the privacy practices or content of third-party websites, including those of affiliates, business partners, sponsors, or advertisers.

When you visit any third-party website, you are responsible for reviewing the applicable privacy policy and terms of use. They may differ from those that apply to this Website.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the Californian has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by the Company pursuant to this provision, please contact us via email at [email protected]

Our California Do Not Track Notice

Some browsers offer a “Do Not Track” (“DNT”) setting that signals to websites that you do not wish to be tracked. There is currently no universally accepted standard for responding to DNT signals.

At this time, we do not respond to DNT signals in a standardized way. However, you may use the opt-out mechanisms and cookie controls described in this Privacy Policy or in any cookie banner or preference center we provide.

Visitors Outside the U.S. 

Our Website and the servers that make it available are located in the United States. If you access the Website from outside the United States, your information may be transferred to, stored, and processed in the United States or other locations where our service providers are located.

By using the Website and providing information, you acknowledge that your information may be processed in the United States, where data protection laws may differ from those in your country of residence.

EU Visitors and the GDPR 

If you live in the European Union (“EU”) or the European Economic Area (“EEA”) certain of your data may be subject to the General Data Protection Regulation (the “GDPR”). [INSERT IF TRUE: While we do not intentionally target our advertising or services to individuals in the EU or EEA, ] we include the following information to provide transparency regarding our data practices.

Under the GDPR, and subject to applicable conditions, limitations, and exceptions you may have the following rights:

  • The right to transparent information about the collection and use of your personal data;
  • The right to object to certain types of processing, including processing based on legitimate interests or for direct marketing purposes;
  • The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal;
  • The right of access to your personal data and the right to rectification of inaccurate or incomplete data;
  • The right to erasure of personal data (“right to be forgotten”) in certain circumstances;
  • The right to data portability, allowing you to receive certain personal data in a structured, commonly used, and machine-readable format; and
  • The right to restriction of processing in certain circumstances.


These rights apply only if and to the extent the General Data Protection Regulation applies to the Company, based on its establishment, activities, or targeting of individuals in the EU or EEA. Where applicable, these rights are not absolute and may be subject to legal obligations, legitimate interests, contractual requirements, identity verification, or other lawful bases for processing as permitted under the GDPR.

To the fullest extent possible we use third-party “data processors” (such as email service providers, payment processors, customer management systems, and website platforms) to collect and store personal data on our behalf. Data is retained only as long as reasonably necessary to fulfill the purposes for which it was collected, taking into account ongoing contractual relationships, legal obligations, and our legitimate business needs.

Certain data may be expunged or utilized more quickly than others, and depending on your engagement and behaviors, including purchasing behaviors, we may be engaged in a business or contractual relationship with some longevity. (For example, if you purchase a course or program, or services that span over some time, you will continue to receive communications in regards to those offerings or services).

The categories of service providers / data processors with whom we work may include:

  • website hosting and analytics provider(s),
  • website plugins, webforms, and related third-party services that allow us to maintain an up-to-date online platform,
  • email marketing, SMS, or other digital communication platforms,
  • payment processors and merchant account providers,
  • customer relationship management (CRM) tools.

For a list of key service providers we use, please visit our Disclosure of Third-Party Service Providers  page here. 

Those within the Company that may have access to the data include Officers, Directors, Managers, Supervisors, Salespersons, or those providing customer or technical support. Access to the data is provided for specific purposes, generally related to communicating with you, fulfilling our contractual obligations, providing customer service or technical support, collecting payment, or monitoring performance of marketing and sales efforts.

If you are in the EU /EEA, you may contact us at any time to:

  • request access to your personal data;
  • request correction or deletion;
  • request a copy of your data; or
  • object to or restrict processing

You may opt out of marketing emails at any time by clicking the “unsubscribe” link provided in our messages, or contact us at [email protected] if you have any difficulties or any concerns about our privacy practices or your information.

Residents in Designated Countries may also have the right to lodge a complaint with the relevant EU data protection authority. You may access a list of the Data Protection Authorities in the EU here.

If you intentionally target users/clients in the EU or EEA, you need an alternate version of this policy that provides better coverage. (This policy references GDPR but that does NOT mean that it necessarily applies to your business if you are NOT targeting EU citizens.)

In the U.S. if not strictly required to comply with GDPR (i.e. not targeting EU customers / clients), you reference Third-Party Service Providers — “Data Processors” is GDPR language and we want to soften that a bit so as not to infer absolute GDPR application if it does not actually apply to your business.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we do, we will revise the “last modified” date at the top of this page.

To the extent permitted by applicable law, our use of information is governed by the Privacy Policy in effect at the time we collect the information. Your continued use of the Website after any changes are posted will be deemed acceptance of those changes.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us via email at [email protected] with “Privacy Policy” in the subject line. 

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